My experience of the new Zara website hasn't been great. I decided, given that I work just up the road from a Zara store, that I would use their Collect from Store delivery option. 'Why don't you just shop in the store?' I hear you cry. Because they've usually sold out of your size in store, that's why.
I turned up at the store and they couldn't find my parcel. I waited, and waited. Missed a train. Missed life passing by.
When they handed over a shoe-size box, my face fell. For some reason, I'm not sure what, I didn't think there were eight items of clothes in there.
Anyway, when I finally got home, I was placated. When I took off the horrible plastic cover, I found a branded box and the clothes wrapped in tissue paper.
If it's all about (box) presentation, Zara has won me over; if it's about service, they don't.
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